Subject: Tech Support Candidate - Ruhani Kakrotra
From: Ruhani Kakrotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 01:53:17 -0500

| | Tech Support Test

Name | Ruhani Kakrotra
E-mail | [email-masked]
Phone Number | (+91) 9176524243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CGI | Systems Engineer | NA | 29800
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will perform the below actions:
1 - Check if the laptop ir computer is connected to internet.
2 - Check if I have entered the correct URL.
3 - If the URL is correct then I will refresh the page and check if that works.
4 - If not then I will try and clear the history of the browser and try to reload the page.
5 - If not working in one browser then I will check in other browser eg: IE.
6 - I will confirm with other people if they also face the same kind of issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Scroll the notification bar and turn on the bluetooth and the device will autoconnect.

ELSE

2 - Open the stettings.
3 - Go to connections
4 - Select Bluetooth
5 - Turn on the bluetooth
6 - Try to pair the bluetooth speaker if it is not paired.
7 - If it is already paired then select the device name and select the OK in the popup.

What according to you makes you a good candidate for customer service or technical support job?

According to me:
1 - I have the experience in the technical support for global client.
2 - I have good command over English.
3 - I like helping people.
4 - It gives me happiness.
5 - I am hardworking and quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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