Subject: Tech Support Candidate - Ella Aravindh
From: Ella Aravindh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 01:41:31 -0500

| | Tech Support Test

Name | Ella Aravindh
E-mail | [email-masked]
Phone Number | (+91) 9652183384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Suraksha pharma Pvt Ltb | System administrator | Oct 18,2020 | 23500
Previous Employer 1 | Etv Bharat | Techincal assistant | Aug 1,2019 | 16500
Previous Employer 2 | Kommineni infotech | Desktop support engineer | July 29,2018 | 8500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will check internet connection is enabled or not that have a active plan,  then check the IP associated with it,  and will check any firewall blocking the site and will check the router configurations if all are OK but still not working clear the browser cache and will restart the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings, under go to Bluetooth and click on and search for devices and pair the required device
What according to you makes you a good candidate for customer service or technical support job? | Have experience & knowledge in  Techincal and have patience to talk with customers until he satisfies about the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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