Subject: Assigned to Group - No External Screen Connected error
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Mon, 08 Feb 2021 06:09:38 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  No External Screen Connected error  Hi guys,  Yesterday 7/2 our virtual programming was working well.  The afternoon 3.15pm class did not come on as programed a week prior.  Our staff member troubleshooted a few things and nothing worked and the screen wasn't showing any errors.  She called me and we attempted to put on an on demand session, when the 'no external screen connected' error came up.  I followed the protocol and searched the help desk for the error details, whilst the boss drove in to see if it could be sorted. Within 5 mins of the on demand being attempted, a class began to play.    Whilst we were happy that in the end a class played (some people had already left), we would like to know why this happens in the first place and is there a way we can ensure this doesn't happen again?    I look forward to your response and wish you a good day.  Warm regards,  Denise Williamson  0418274706 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4282