Subject: Tech Support Candidate - Vikas Kulkarni
From: Vikas Kulkarni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 00:44:51 -0500

| | Tech Support Test

Name | Vikas Kulkarni
E-mail | [email-masked]
Phone Number | (0831) 7026672111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Belgaum Karnataka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novac Technology Solution Ltd | Technical Engineer | till now | 15500
Previous Employer 1 | Shriram Value Pvt.Ltd | Deputy Technical Engineer | 1st April 2019 | 12500
Previous Employer 2 | Jain College PUC and Degree | System Admin and Lab Instructor | 10th Jan 2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To check with logical steps

1.Check with network connectivity
2.Make Sure the Internet Connection Works
3.Make sure search results load properly.
4.Check with site is down on everywhere
5.chekc with browser settings
These all are basic steps to check with internet connection in browser for site browsing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on 6.your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
7.On your mobile select your speaker

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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