Subject: Tech Support Candidate - Rahul Shigwan
From: Rahul Shigwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 00:40:37 -0500

| | Tech Support Test

Name | Rahul Shigwan
E-mail | [email-masked]
Phone Number | (91) 7977206974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Andheri east
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Randstad India PVT LTD | Desktop engineer | NA | 17000
Previous Employer 1 | Skypro technologies Pvt Ltd | Desktop engineer | 31/03/2018 | 14000
Previous Employer 2 | Factum Technologies Pvt ltd | Desktop engineer | 31/01/2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the user having the that site access or not. If user having that site access then I will clear the browsing history of browser.
After clearing the browsing history most the time site gets work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the bluetooth of speaker, then turn On the bluetooth of mobile. Then you will get that bluetooth speaker name on bluetooth connect option.
Once you connect the proper bluetooth speaker it will get connect with a seconds.

What according to you makes you a good candidate for customer service or technical support job? | According to me the technical helpdesk person should have proper knowledge about the hardware and basic softwares. And person should have proper communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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