Subject: Tech Support Candidate - Awadhesh Shukla
From: Awadhesh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 13:31:54 -0500

| | Tech Support Test

Name | Awadhesh Shukla
E-mail | [email-masked]
Phone Number | (+91) 9628790194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
VC support, Lotus notes

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv Infosystems Pvt Ltd | Desktop Support Engineer L2 | | 19000
Previous Employer 1 | Future Focus Infotech Pvt Ltd | Desktop Support Engineer L1 | 31 July 2019 | 15015
Previous Employer 2 | Envision Technoserve Pvt Ltd | Desktop Support Engineer L1 | March 2017 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will read the error and after that I will check the Internet Connection and system proxy settings, after done this troubleshooting, if same error is coming then I will check internet access of user login ID. after that may be the website is blocked by the current organisation.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth, Search new device and pair the listed device.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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