Subject: Tech Support Candidate - Bidhan Dhar
From: Bidhan Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 11:40:56 -0500

| | Tech Support Test

Name | Bidhan Dhar
E-mail | [email-masked]
Phone Number | (+91) 9711968847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | FIS | Customer care executive | 09/11/2020 | 20000
Previous Employer 2 | Bank of america | Senior Team Memeber | 01/05/2018 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Delete cache and cookies from Advance option then restart the browser. If problem resist then type inetcpl.cpl then go to advance option then reset the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to make the Bluetooth connectivity  ON in both device then need to search for Bluetooth device name after that click on it then speaker will successfully get connect.

What according to you makes you a good candidate for customer service or technical support job?

Proactive .
Good listener .
Para phrase.
Showing empathy if necessary.
Following standard opening and closing speech.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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