Subject: Tech Support Candidate - Mallela Teja Teja
From: Mallela Teja Teja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 10:41:20 -0500

| | Tech Support Test

Name | Mallela Teja Teja
E-mail | [email-masked]
Phone Number | (+91) 9618452167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
Scanners,printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | IT Support Engineer | NA | 15395
Previous Employer 1 | NA | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection and then I will check the traffic of that website I will also check by opening other websites in new tab and then I will try to open in other browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on Bluetooth device then activate Bluetooth option in my phone then scan for the device(speaker's name) and then I will pair it and then connect it.
What according to you makes you a good candidate for customer service or technical support job? | I am good in English language and in Hindi and also I am a good listener and I am very customer friendly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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