Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 09:23:08 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (+91) 9541303321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 15 Block C
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Macbee Pvt. Ltd | Network Engineer | 28th Oct 2020 | 25000
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Identify the type of error by reading the error message.
2.If it is showing "No Internet Access" then I will check my local connection (Wired/Wireless), if I didn't found any glitch in local system then I will raise my query to the ISP.
3.If it is showing "server not reachable" then I will try to reload the webpage and wait for a while to get connected. I will also check my connectivity by accessing some other websites
4. If it is showing "under maintainance" then I will wait upto its end time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Long Press power button on bluetooth speaker to turn it On in discoverable mode.
2.Identify discoverable mode by fleshing led indicator.
3.Turn on bluetooth on smartphone by Menu<Setting<connections<Bluetooth<turn ON.
4.Wait until mobile detects the bluetooth speaker.
5.Once speaker get detected, click on speaker's name to pair with that speaker and enter pairing key(if required).
6.Wait for the message "connected", once identified, there we go.

What according to you makes you a good candidate for customer service or technical support job?

1.Carefully listening the queries from the end-user.
2.Use standard steps to troubleshoot the issue.
3.Good documentation practice.
4.Focused towards smartwork.
5.Quick learner/analyzer.
6.Curious to learn new technologies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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