Subject: Tech Support Candidate - Pardeep Maurya
From: Pardeep Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 08:00:42 -0500

| | Tech Support Test

Name | Pardeep Maurya
E-mail | [email-masked]
Phone Number | (91) 9041995313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | STP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson | Associate Engineer | 3 month notice period | Approx. 30Kk with allowances
Previous Employer 1 | Vodafone | CS Core Engineer | 3 Jan 2020 | 17k
Previous Employer 2 | Ericsson | Consultant | 24 April 2019 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) Restart the device.
2.)Check Internet Connection.
3.)Clear cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.)Go to settings
2.)Tap the Bluetooth option
3.)Turn on Bluetooth
4.)A list of available devices will appear.
5.)If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.)On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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