Subject: Tech Support Candidate - Deepak kumar
From: Deepak kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 07:24:19 -0500

| | Tech Support Test

Name | Deepak kumar
E-mail | [email-masked]
Phone Number | (91) 8285642967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Sql oracle

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Diksha technogolies | Associate operation analyst | na | 25000
Previous Employer 1 | Intelenet global services | Technical associate | 31 october 2017 | 20000
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1- first i will identify the error ,what type error is this. maybe a 404 error or webpage  not found.

step 2- then i will check my internet connection that it is connected or not.

step-3 i will check the url is proper or not, is it secure https or just http

step 4- i will check other website in new tab to check that problem is happening with all websites or any particular website.

step 5 - then i will check problematic website in other browser .

step 6 - i will clear the cookies and cache of the browser.

step 7:- These steps might work, and will help to resolve the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1- on the Bluetooth of phone and speakers as well.

step 2- generate the pair key

step 3- make connection between speaker and mobile paired key.

step 4 - Now connected enjoy the music

What according to you makes you a good candidate for customer service or technical support job? | Because i am confident and technical sound for resolving the technical issues, and the best thing I love to help my customers .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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