Subject: Tech Support Candidate - Sonu Bharti
From: Sonu Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 05:47:11 -0500

| | Tech Support Test

Name | Sonu Bharti
E-mail | [email-masked]
Phone Number | (98275) 9827583829
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 5
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Assuredge globle pvt Ltd Noida | CSE | 07 | 15
Previous Employer 1 | Magnum Bhopal | TL | 31/08/2020 | 12
Previous Employer 2 | Goibibo | CSE | 31/03/2017 | 18

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection. After I will check my browser and delete the cash cookies files

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will swich on the speaker,
I will go to bluetooth section in my phone and I will on the bluetooth option then I will search for new device and after found speaker device name I will click on that and pair with that

What according to you makes you a good candidate for customer service or technical support job? | I have almost 4-5 years experience in customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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