Subject: Tech Support Candidate - Chandan C
From: Chandan C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 05:40:44 -0500

| | Tech Support Test

Name | Chandan C
E-mail | [email-masked]
Phone Number | (91) 9871568238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi ( Badarpur )
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samsung SDS | IT Operation Specialist | | 25000
Previous Employer 1 | IBM India Pvt Ltd | Server Support Operation | 22 March 2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we try to check LAN port from CPU and router end, if its properly connected and blinking then try to login another page (www.google.com) if its give results and open.
So we add www.ndtv.com in trusted sites and compatibility mode.
And then fresh the page and its solve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First start the mobile bluetooth and tap to scan.
After it we find bluetooth speaker in search mode just click on it and its try to automatically  pairing with speaker. After pairing, device is connected to our mobile.

What according to you makes you a good candidate for customer service or technical support job? | Because i have some technical knowledge not in broad way. But yes I'll able to solve issue as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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