Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 05:06:09 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (91) 9304111574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ratanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | CAPILLARY TECHNOLOGY | SUPPORT EXECUTIVE | 7 JULY 2019 | 24000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
2.
Make Sure the Internet Connection Works
3.
Check if the Website is Down for Everybody.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the speaker Bluetooth
Then turn on the mobile Bluetooth and search for the listing name of the speaker Bluetooth and select the correct one to pair the device.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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