Subject: Tech Support Candidate - Rajeev Rana
From: Rajeev Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 02:59:29 -0500

| | Tech Support Test

Name | Rajeev Rana
E-mail | [email-masked]
Phone Number | (+91) 8882504458
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Yesh Technology | IT technician | December 2019 | 28200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection first.
2. Try to open other website to cross check it is working on not.
3. Try to change the browser and reopen the link.
4. Check the webpage restrictions/ Blockage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth speaker and let it go to pairing mode.
2. Turn on the Phone Bluetooth.
3. Go to pair new device option.
4. Once device show in searching tap on it.
5. Bluetooth speaker device will show connected in phone device.

What according to you makes you a good candidate for customer service or technical support job?

1. Have excellent technical skills.
2. Good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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