Subject: Tech Support Candidate - ZOBAIR ALAM
From: ZOBAIR ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 02:45:32 -0500

| | Tech Support Test

Name | ZOBAIR ALAM
E-mail | [email-masked]
Phone Number | (+91) 9971429112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | SmarterBiz | Email Process | December 2020 | 16000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will restart my device. If the problem continues I will make sure the internet connection works. In the third step, I will check if the website is down for everybody or just me. If the website is down for everybody, I will try again later. If the website is not down, I will try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2. Tap the Bluetooth option
3. Turn On Bluetooth
4. A list of the available devices will appear
5. If my speaker is not listed, I will press the button on my speaker that makes it discoverable
6. On my mobile I will select my speaker and that's it. It will be connected.

What according to you makes you a good candidate for customer service or technical support job? | As a customer support executive, I have a unique skill set to help customers with their issues. And the most important one is that I have the knack to identify a customer's pain points almost immediately and work for a resolution to the best of owns abilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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