Subject: Tech Support Candidate - Sudhanshu yadav Sudhanshu
From: Sudhanshu yadav Sudhanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 01:40:36 -0500

| | Tech Support Test

Name | Sudhanshu yadav Sudhanshu
E-mail | [email-masked]
Phone Number | (91) 8076298301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 127
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technology Ltd | Network engineer | Working till now | 20K
Previous Employer 1 | Coreip technology pvt ltd | Network support | August september 2019 | 15k
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-open a new tab and check to see if i can load another website like google.com

If i can open another site and i have received same input then i will launch another browser like internet explorer and try to open the same site on that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-on Bluetooth over the both devices
2-Staring pairing in b/w both devices cell phone or speaker
3-Then connect

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customer that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customers to satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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