Subject: Tech Support Candidate - NawazMustafa Ansari Ansari
From: NawazMustafa Ansari Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 01:12:16 -0500

| | Tech Support Test

Name | NawazMustafa Ansari Ansari
E-mail | [email-masked]
Phone Number | (110053) 7906277546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Minda industry | System Admin | | 17000
Previous Employer 1 | Spectrum Talent Management Pvt Ltd | Network engineer | 28/08/2019 | 15000
Previous Employer 2 | Renovision Automation Private Ltd | Desktop support engineer | 27/08/2018 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check that my system is properly connected or not on the network to ping it for the gateway if not connect than try to reconnect and after it web site not open than go to the browser setting and clear the cache file and history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speakers.
2.Open Bluetooth settling on  mobile.
3.Search the Bluetooth on mobile.
4.In mobile showing Bluetooth speaker name than click on it to connect it.

What according to you makes you a good candidate for customer service or technical support job? | Because I am knowing that I will do it easily of that work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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