Subject: Tech Support Candidate - Ajaydeep Shriwal
From: Ajaydeep Shriwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 00:54:07 -0500

| | Tech Support Test

Name | Ajaydeep Shriwal
E-mail | [email-masked]
Phone Number | (+91) 9917109872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dwarka mor
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edu Assessment Pvt Ltd | System Integration Engineer | Currently working | 28800
Previous Employer 1 | Gauri telecommunication Pvt Ltd | RF Engineer | Oct 2017 | 17000
Previous Employer 2 | Haldwani Digital Services Pvt Ltd | Network Engineer | Jan 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I checked my network connection, by the help of windows network diagnose tool.
Here is the possibility that my pc not connected with the network physical or wirelessly.
After that checked the firewall may be the particular site blocked by them.
After that trying to ping that particular site ip may we the hosted server of that site down for the certain time of period.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step.1 power on the speaker and make sure the bluetooth also on of that speaker.
Step.2 now open your mobile phone bluetooth.
Step.3 in the phone bluetooth window search for the new connection.
Step.4 bluetooth speaker have an ID or SSID select that particular speaker id in your phone search and pair with them to connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have the sufficient knowledge to solve or resolve the customer queries or questions in the my area which I am working from the last 3 + year.
Firstly I am a good listener when I taking with someone I carefully liten the each words of that gay, which very helpful for me to understand the actual problem.
I never quit the myself from to find the solution of a problem, if I engaging my self to search a solution for particular type of problem I didn't withdraw my self until I find the solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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