Subject: Tech Support Candidate - Saurabh Haritash
From: Saurabh Haritash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 21:35:11 -0500

| | Tech Support Test

Name | Saurabh Haritash
E-mail | [email-masked]
Phone Number | (110077) 7503603906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi(Dwarka)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis Customer Support Services Pvt Ltd | Technical Support -L1 | 22/Sep/2020 | 17K
Previous Employer 1 | Science Olympiad Foundation | Network Engineer | 15/July/2019 | 10K
Previous Employer 2 | Bajaj Allianz Life Insurance | CSE | 10/Dec/2018 | 16K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see another website is loading or not.
2. Open same website with another web- browser.
3. Check Internet Connectivity.
4. Try to update your web - browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job?

1- Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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