Subject: Tech Support Candidate - Harsh Gupta
From: Harsh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 19:43:47 -0500

| | Tech Support Test

Name | Harsh Gupta
E-mail | [email-masked]
Phone Number | (0141) 7976805381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support Executive | 12 February 2021 | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the Internet connection if it is connected or not. If connected. I will check if there is no firewall which is blocking the site. I will also check if my browser is not having problems like pending update or cache and cookies not cleared. I will change the browser and then check the website is working or not on the other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the bluetooth speaker. Turn on the bluetooth on phone. Go to Bluetooth settings and then from the list of devices choose the Bluetooth speaker and complete the connection.
What according to you makes you a good candidate for customer service or technical support job? | I am well versed with Windows Also have knowledge regarding the Mac device. Always ready to learn new things and put it to use in daily activity in a work environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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