Subject: Tech Support Candidate - Nimbark Sharma
From: Nimbark Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 19:42:48 -0500

| | Tech Support Test

Name | Nimbark Sharma
E-mail | [email-masked]
Phone Number | (+91) 9643226343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | N/A | 35000
Previous Employer 1 | Exl business solutions | Analyst | 15 June 2017 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check that if the problem persists only on this particular website or for other websites also, then i will try to clear the chache files/cookies and will also clear the history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth on both devices. Try to search the Bluetooth speaker from Phone then after searching try to pair the phone with speaker.
If it's ask for any authentication or pairing password, provide it.
After doing above steps now you are connected with speakers.

What according to you makes you a good candidate for customer service or technical support job? | Prompt response and attitude to isolate the issue. If issue doesn't belongs to you and your team then try to engage the responsible team to resolve it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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