Subject: Tech Support Candidate - Shahnawaz Mohammed
From: Shahnawaz Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 17:29:39 -0500

| | Tech Support Test

Name | Shahnawaz Mohammed
E-mail | [email-masked]
Phone Number | (+91) 8249379843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Cuttack odisha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Cse | 28.01.2021 | 16300
Previous Employer 1 | Oranium support | Cse | 2016 | 14700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all will check whats the error , will make sure the pc is connected to the internet , if its surely connected to the internet . Will clear the cache and data - go to settings and reset the browser -
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings - bluetooth - availbale devices list - click on the name and pair
What according to you makes you a good candidate for customer service or technical support job? | Am a person with good communication skill and can grab things faster , listening and patience is the most important factor that be considered on me
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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