Subject: Tech Support Candidate - Ramveer Singh yadav
From: Ramveer Singh yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 15:08:03 -0500

| | Tech Support Test

Name | Ramveer Singh yadav
E-mail | [email-masked]
Phone Number | (+91) 7355067194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chhattarpur delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Admitad India pvt ltd | Desktop executive | 2 months notice period | 27,450
Previous Employer 1 | Bharti Airtel | Field Network engineer | Work 6 months | 22,500
Previous Employer 2 | Jetking | Trainer | 6 months | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First- I will check, is my internet is connected or not, if yes, 2nd steps in new tab I will do speed test for checking my internet working fine or not, if still problem will accure will restart my modem or laptop since some time dns does creat problems
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on the Bluetooth of the speaker then will go in mobile setting then Network connectivity them will turn on Bluetooth, will tab on search section then I will select the speaker name after clicking it will get connected
What according to you makes you a good candidate for customer service or technical support job? | I love do help and support for the people in tech, it does provide a good feel for me, I want to explore and learn the new things, challanges, so that's why I always embrace the new new challenges, task, hurdles and try to rectify them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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