Subject: Tech Support Candidate - Raghaw Prasad
From: Raghaw Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 14:11:27 -0500

| | Tech Support Test

Name | Raghaw Prasad
E-mail | [email-masked]
Phone Number | (0) 7972712461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | synophic private limited | Support Engineer | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, let's figure out where the problem is
1.1Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
1.2 Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

2. The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click Clear Now.
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

If you don't see any of the error messages above, check to see if any of the specific problems below match what you see:

The website loads but doesn't work properly
If the website doesn't look right or doesn't work the way it's supposed to, you should check out the following articles:

Websites look wrong or appear differently than they should
Fix problems that cause images to not show
Fix common audio and video issues
Websites show a spinning wheel and never finish loading
Fix login issues on websites that require a username and password. You may receive an error similar to We were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may simply fail.
The problem only happens on a secure (https) website
Look at the web address in the location bar. Does it start with https:// (notice the "s")? If so, check if you see one of the following error messages:

For a "Warning: Potential Security Risk Ahead" error page, see the articles What do the security warning codes mean? and How to troubleshoot security error codes on secure websites.
For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue" error page, see Secure connection failed and Firefox did not connect.
For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time related errors on secure websites.
The problem only happens in Firefox
If another web browser works just fine, one of following solutions should fix things:

Firefox can't load websites but other browsers can - if you can view websites in browsers other than Firefox.
Fix problems connecting to websites after updating Firefox - if you experience connection problems after updating Firefox.
If you see the following error messages, Firefox is trying to access the Internet through a proxy server:

The proxy server is refusing connections
Unable to find the proxy server
If you connect to the Internet through a proxy, compare Firefox's settings to Internet Explorer's — see Microsoft's guide to proxy settings.

To check your connection settings in Firefox:

Click the menu button Fx57Menu and select Options.
In the General panel, go down to the Network Settings section.
Click Settings…. The Connection Settings dialog will open.
Change your proxy settings:
If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
Close the Connection Settings dialog.
Close the about:preferences page. Any changes you've made will automatically be saved.
The problem happens in all web browsers
This is probably a problem with your Internet connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems
A website reports that Firefox is outdated, incompatible or not supported - See How to reset the default user agent on Firefox.
A plugin has crashed - This means that a plugin which is being used to display content on the current page has unexpectedly quit. See Send plugin crash reports to help Mozilla improve Firefox for more information.
Malicious website errors - If you see a "Suspected Attack Site!" or "Suspected Web Forgery!" warning, Firefox has blocked access to the website you're visiting to protect you from malware or web forgery (phishing). For more information, see Phishing and Malware Protection (Mozilla.org).
Offline mode - If you see a message about offline mode, you may have set Firefox not to use your network connection. Make sure your computer has a network connection and then:
Click the menu button New Fx Menu , click Developer and make sure Work Offline is unchecked.
The page isn't redirecting properly - This problem can be caused by problems with cookies. See Websites say cookies are blocked - Unblock them for more information.
If you get a File not found error, try the troubleshooting steps in these articles:
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Troubleshoot Firefox issues caused by malware
Content Encoding Error - If you get the error message Content Encoding Error or The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression, use these steps to diagnose and fix them:
Check the settings of any Internet security applications you use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should try to remove any permissions those applications have for Firefox, and then add them again. For program-specific instructions for a number of applications, see Configure firewalls so that Firefox can access the Internet.
Follow the Standard troubleshooting steps.
This address is restricted - This error occurs when you are attempting to connect to a web server on a port that is reserved for another application. If the website you are trying to visit contains a colon followed by a number in its address (for example, http://website.com:23), try removing that portion (http://website.com) or replacing it with :80 (http://website.com:80). If this doesn't work, you may have been given an incorrect address.
DNS cache is invalid - DNS is the service that converts a website's domain name into the IP address that Firefox uses to connect to a website. This information is saved to your computer's DNS cache in order to improve speeds. However, if the DNS cache record is corrupt or the website has changed IP address, Firefox may be directed to the incorrect server. The Firefox and other browsers can't load websites article explains how to flush the DNS cache. For additional information, see https://www.whatsmydns.net/flush-dns.html.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

. Go to settings.
. Tap the Bluetooth option.
. Turn on Bluetooth.
. A list of available devices will appear.
. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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