Subject: Tech Support Candidate - Qasim Rizvi
From: Qasim Rizvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 14:04:44 -0500

| | Tech Support Test

Name | Qasim Rizvi
E-mail | [email-masked]
Phone Number | (011) 9953072814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar ,Mayur vihar p-1 extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Saburi Global World wide services | Solution Engr | Janurary2020 | 23
Previous Employer 2 | Winsurf technology | Tech exec | september 2016 | 18

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps will take in logical order to troubleshoot the problem
1.Refresh the page.
2.Try a different browser.
3.Restart your web browser.
4.Make sure your web browser is up to date.
5.Clear your cache and cookies.
6.Make sure your cookies are enabled.
7.Make sure Java script is enabled.
8.Remove the popup blockers from browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear
5. if your speaker is not listed,press the button on your speaker that makes it discover able-its often a button with a Bluetooth symbol on it.
6.on your mobile select your speaker(might be random product number/should have speakers brand name listed),that's it. You are connected.
7. Enjoy your music.

What according to you makes you a good candidate for customer service or technical support job? | Consider my prior experience and core competency in customer support /service , i would like to join customer service to handle customer queries related to product and services and offer support for same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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