Subject: Tech Support Candidate - Jiten sAXENA
From: Jiten sAXENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 13:56:10 -0500

| | Tech Support Test

Name | Jiten sAXENA
E-mail | [email-masked]
Phone Number | (91) 8826362961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI (SHAHDHRA)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
FIREWALL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Network Engineer | 15 feb 2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will have to check which type of error is coming. After that we will have to check physical layer like(Lan cable , Wire ).

Secondly we will have to check the gateway is reachable or not. We can ping by pinging whether gateway is pinging or not.

it might be some subnetting issue in both Ips .

It is very possibles that  this website is blocked by using ACL .and perhaps there will be some using security devices which will denied this website only.

If all are okay on our network all are pinging fine then there is last possibilities on the end of ISPs.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth on both device
2. Find that speaker device on phone.
3. pair with our phone Bluetooth to speaker Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | firstly we have to know what is the problem, then I troubleshoot it according to a systemic way, in that manner the work must complete in a limited time slot.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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