Subject: Tech Support Candidate - Sabbavarapu Srinivasa rao
From: Sabbavarapu Srinivasa rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 13:55:05 -0500

| | Tech Support Test

Name | Sabbavarapu Srinivasa rao
E-mail | [email-masked]
Phone Number | (91) 9505336719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Navayuga | System engineer | Still working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will try to open the website.if i got error while opening the website i will try to open the website in other browser, if then also if it's not opened means I will restart my pc and I will clear all the cookes and then I will try to open the web site and I will also try to open this website in other pc .If it is not opened in any system means there is an issue with website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | We have to full the customers issue with a pleasent manner and we have to give best support regarding the issues and we have to respond customer's call quickly with out delaying
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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