Subject: Tech Support Candidate - Sugandha Kalra
From: Sugandha Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 13:07:22 -0500

| | Tech Support Test

Name | Sugandha Kalra
E-mail | [email-masked]
Phone Number | (91) 7835959577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 61
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech m | System admin | | 21700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check internet connection physically.
Will check and troubleshoot the connectivity part if any exclamation sign under taskbar.
Will check internet setting under browser and check proxy part or try to restore default settings..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable blue tooth on mobile phone
Scan near by all bluetooth option.
Connect to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Listening with patience to end customer. It helps to fix or resolve customer issue..

Experience in previous stint make me good for this job

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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