Subject: Tech Support Candidate - Divyanshu Patel
From: Divyanshu Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 12:44:27 -0500

| | Tech Support Test

Name | Divyanshu Patel
E-mail | [email-masked]
Phone Number | (+91) 7387193190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sadbhav Engineering Ltd | QA/QC Engineer | - | 20000
Previous Employer 1 | Globiva Services Pvt Ltd | Associate | 9/12/2019 | 30000
Previous Employer 2 | Jindal Intellicom Ltd | Associate | 10/04/2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can try troubleshooting the problem by following the below mentioned steps:
1: Try loading the site in a different browser.

2:Temporarily disable your antivirus program.

3:Reset your modem and router.

4:Check your computer's date and time settings.

5:Ensure that there are no parental controls enabled.

6:Ensure that JavaScript is enabled-

*Chrome - Click the Chrome Menu button and select "Settings." Click the "Show advanced settings" link at the bottom, then click the "Content settings" button in the "Privacy" section. Ensure that "Allow all sites to run JavaScript content" is selected.
*Firefox - Enter "about:config" into the address bar and confirm that you want to proceed. Type ".enabled" into the search field. Ensure that the "Value" for ".enabled" is set to "true."
*Safari - Click the Safari or Edit menu and select "Preferences." Click the "Security" tab and check the "Enable JavaScript" box.

7:Remove extensions that you don't recognize.

8:Check the browser's connection settings-

If your browser was set to connect through a proxy, you may be experiencing connection issues. Check your connection settings and disable the proxy server to see if the issue is resolved.

*Chrome - Click the Chrome Menu button and select "Settings." Click the "Show advanced settings" link at the bottom of the list. Scroll down and click the "Change proxy settings" button. Click the "LAN settings" button. Check the "Automatically detect settings" box and uncheck "Use a proxy server for your LAN."

9:Reset your browser-

If you still can't connect, you can try resetting your browser's settings. This will remove all of your data from the browser and revert it to its default settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a bluetooth speaker to mobile phone are mentioned below:

1: Switch on the speaker.
2: Turn on the bluetooth of your mobile phone and search for the nearby devices one of which will be the blueetooth speaker.
3: Click on the device name and then click on Pair.

What according to you makes you a good candidate for customer service or technical support job?

Thank you for the opportunity to apply for the role at your company. After reviewing your job description, it’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities and can perform them confidently.

I am a focused professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my career, I’ve developed a skill set that includes customer communications, business needs assessment, customer & client satisfaction, and business development & operations. Overall, I have consistently demonstrated teamwork, communication, and problem-solving abilities in every aspect of my Associate (Customer delight and quality operations) role at Jindal Intellicom Limited for Zomato.com and Associate (Onboarding and safety operations) role at Ola Cabs (Australia and NZ).

Currently, I am working as a Quality Control Engineer (Lucknow Outer Ring Road, National Highway Authority of India) at Sadbhav Engineering Ltd.

I think this is great timing to come across such an awesome opportunity and I am very enthusiastic at the prospect of joining the team. However, I might not have worked as an Technical Support Executive previously but after reviewing the job responsibilities I know I can pull off these responsibilities, and I can prove myself to the fullest.

I think I am an avid learner and when I learn new things I feel motivated, inspired, and way more confident in myself and my abilities.  You could say learning is addictive. Being a graduate in Civil Engineering who only had the knowledge of building bridges, highways, structures, etc. working as an Operations associate for Zomato and Ola was a bit of a difficult task but I grabbed these opportunities and tried my best to learn everything tirelessly so that I could excel in my work and can be beneficial to the team as well as the organization however I had no clue of the work profiles while I was in my graduation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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