Subject: Tech Support Candidate - Raju Rathi
From: Raju Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 12:44:27 -0500

| | Tech Support Test

Name | Raju Rathi
E-mail | [email-masked]
Phone Number | (122001) 7838669683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Manesar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Modwin Network private Ltd. | Technical Support Engineer | 6 june 2020 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. First of all we check web address if it's working fine then we check

Step 2.  internet connection. If it's working fine. Then we check

Step 3. Url block or not... if url is blocked then unblock the url.

Step 4. Date & time of our system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable the speaker bluetooth & also enable mobile bluetooth then paired both bluetooth they are connected to each other
What according to you makes you a good candidate for customer service or technical support job? | Gave the excellent service to customers & try to customers also satisfied with our services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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