Subject: Tech Support Candidate - Anish Karmakar
From: Anish Karmakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 12:35:38 -0500

| | Tech Support Test

Name | Anish Karmakar
E-mail | [email-masked]
Phone Number | (70) 7001047977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Durgapur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globle Decor Logistics | Manager | 06/02/2021 | 24000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sir
I will first try to find any fault with the network connectivity. More over I'll try to check for more internal issue following the updated version of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker.
2. Turn on Bluetooth of my mobile.
3. Will turn on the speaker to Bluetooth connectivity mode
4. Scan from mobile and select the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Listening to the customer's issues . Analyse the customer's problem and try to solve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |