Subject: Tech Support Candidate - Rajendra Singh
From: Rajendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 12:10:44 -0500

| | Tech Support Test

Name | Rajendra Singh
E-mail | [email-masked]
Phone Number | (91) 7827480998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TTI Global India Private Limited | Application Support Engineer | 11/12/2020 | 20000
Previous Employer 1 | NetSoft consulting services | Application Support Engineer | 03/10/2020 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps
1.Check which type showing like domain error or block by firewall
2. If domain error then try to write http://www.ndtv.com
3. Try to access the website
4. If site blocked then goto system setting click on firewall to disable (off) then try to access the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps
1. First of all click Blutooth button or Blutooth options on both speaker and mobile phone
2. The search speaker device name in mobile when found then click on speaker name after that click to pair the speaker
3. When connected your are ready to use

What according to you makes you a good candidate for customer service or technical support job?

In my opinion candidate have this below skills
1. Cammucate to customer and understand the exact problem
2. Should have ability to identify the issues priority to resolve
3. Take issues and handle customer if he able to resolve the reply immediate otherwise take time from customer to resolve after sometime or fix time

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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