Subject: Tech Support Candidate - Satyam Gupta
From: Satyam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 11:53:50 -0500

| | Tech Support Test

Name | Satyam Gupta
E-mail | [email-masked]
Phone Number | (91) 9721061267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 27 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hinduja global solutions | | | 20000
Previous Employer 1 | Amit packaging Pvt Ltd | | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

invalid cookies sometimes may create an infinite loop when we visit a particular site and prevent us from loading its content.

To solve this problem, we can remove all cookies on our Google Chrome browser. To do so, just click on the Google Chrome menu icon, select “Settings”, click on the “Show advanced settings” option and then choose “Clear browsing data”.
A small window will pop up, allow us to choose what we want to remove. Just tick the checkbox called “Cookies and other site and plugin data” and then click on the “Clear browsing data” button.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will go to settings ,tap the Bluetooth option,
Turn on Bluetooth, A list of available devices will appear.If my speaker is not listed,I will press the button on my speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On my mobile , I will select my speaker and that will be connected!

What according to you makes you a good candidate for customer service or technical support job? | Because I love to listen the problems and provide the proper resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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