Subject: Tech Support Candidate - sakthi balan
From: sakthi balan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 11:36:57 -0500

| | Tech Support Test

Name | sakthi balan
E-mail | [email-masked]
Phone Number | (91) 9944720166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sarita Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Medical devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Apollo Hospitals | Biomedical Engineering | till date | 30000
Previous Employer 1 | Philips Healthcare dealer | Customer Support Engineer | 2018 Dec | 21000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check your Internet connection. If that is fine Check your Browser settings like IP Address, Cookies and java Script.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Considering its name of the Bluetooth speaker as LSM. Turn on the Bluetooth speaker, You will get a voice prompt as " Your LSM is Ready to Pair" Now turn on the Mobile Bluetooth and search for a new device. Once you find the Name LSM on the list click on it and give pairing. Once the connectivity is done your speaker will give a voice prompt as connected.

What according to you makes you a good candidate for customer service or technical support job? | I had already done technical support on medical equipment to customers and my colleagues. So i am s confident that i can get through this.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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