Subject: Tech Support Candidate - Mohammed Shazeb Aslam
From: Mohammed Shazeb Aslam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 11:21:09 -0500

| | Tech Support Test

Name | Mohammed Shazeb Aslam
E-mail | [email-masked]
Phone Number | (91) 9990506236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hero Electric Vehicle Private Limited | Sr.engineer | Currently Working | 28400
Previous Employer 1 | Mevat Electrical Engineerning | Shift Engineer | December-2013 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depends upon many factore As below.
1-Might I have Network issue it must be connected to a wifi network/LAN acces  i must check that.
2-Than try open in another Browser mozilla,Internet explorer etc.
Try to clear browser cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open  Bluetooth Of your Mobile than Open the bluetooth button of your speaker Search for the speaker bluethoot in mobile when you find it connect it with speaker it will work.

What according to you makes you a good candidate for customer service or technical support job?

First he Should be a good listener
He should understand the customer Issue than Provide hime best possible solution
He always remember not to make any fake promisses to customer
he should educate about the company policy.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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