Subject: Tech Support Candidate - Raj kumar Raj
From: Raj kumar Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 11:19:48 -0500

| | Tech Support Test

Name | Raj kumar Raj
E-mail | [email-masked]
Phone Number | (0612) 7277654252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quasar telecom | Executive | Dec,2020 | 25000.00
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Network checking
2.internet option setting checcking
3.cookies delete
4.temp file delete
5.resart the network
6.restart the computer system.
7.then work the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.device bluetooth on
2.mobile bluetooth on
3.then the search the device
4.and then pairing
5.now connected.

What according to you makes you a good candidate for customer service or technical support job?

listening
Writing skills
Technical skills
Way of talking.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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