Subject: Tech Support Candidate - Harsha Gupta
From: Harsha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 11:18:15 -0500

| | Tech Support Test

Name | Harsha Gupta
E-mail | [email-masked]
Phone Number | (+91) 8376044469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sadhna & Company | Assistant Manager | NA | 37000
Previous Employer 1 | CHL | Associate | may 2016 | 18000
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. RESTART/RESET YOUR MODEM/ OR RECONNECT.
2. DELETE COOKIES/ ALL BROWSER SETTINGS.
3. CHANGE OUR WEB BROWSER.
4. TURN OFF PROTECTION.
5. CHECK HOSTS FILE IF ANY WEBSITE IS NOT OPENING.
6. FLUSH DNS.
7. CHANGE DNS.
8. OUR IP MAY BE BLOCKED.
9. CHANGE OUR OPERATING SYSTEM.
10. USE PROXY

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will put our bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

If we are using iphone  -
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.

If we are using android phone -
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | Well, with more than 5 years of experience in the same domain , handling clients of almost every part of the world makes me best fit for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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