Subject: Tech Support Candidate - Ditendra Kumar
From: Ditendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 11:13:26 -0500

| | Tech Support Test

Name | Ditendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9716910573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dataflow services india private limited noida | Associate grade 2 | Currently employed | 20000
Previous Employer 1 | Ienergizer pvt ltd noida | Cse | Jan 2014 | 19500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Check type of error or any error message
(i) it can be either due to network issue or outrage
(ii) it can be due to issue with the website itself
We need to move on according to error message-

Step 2- try opening any other websites and check if internet is working fine.

Step 3- If internet is working fine, check if you can open www.ndtv.com from other internet browsers, sometimes  internet browsers block website.

Step 4- try accessing website after disabling antivirus as it might block or interfere with the browsing of few websites sometimes.

Step 5- check from google if the website www.ndtv.com is down. Sometimes few websites gets down for sometimes.

Step 6- try after clearing your browser's cache memory.

Step 7- try after restarting your system.

There are other advance steps we can follow but they would depend on error that we are getting while trying to open that particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps depends on mobile devices model-

Step 1- switch on bluetooth speaker
Step 2- Open your phone and then Settings .
Step 3-If this is your first time to use Bluetooth on this device, search bluetooth devices from mobile phone after activating bluetooth on your mobile phone.
Step 4- You will see number of bluetooth devices names. Tap Pair Bluetooth speaker. .
Step 5- Your Bluetooth device will now pair with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I'm a great helper who loves to troubleshoot issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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