Subject: Tech Support Candidate - Pavan Verma
From: Pavan Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:48:25 -0500

| | Tech Support Test

Name | Pavan Verma
E-mail | [email-masked]
Phone Number | (+91) 9554459902
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | News18 | System Engineer | Working | 13500
Previous Employer 1 | Evision infotech pvt ltd | Desktop support engineer | 2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Make aure the internet connection works. Open your browser and type in address bar google.com.
Once this loads, make aure you are able to search.

2- Then clear all time cookies and cache. Make aure other items you want to keep or not selected.

3- click the menu button and select options
In the general pannel, go down to the Network setting section dialog will open.

Change your proxy setting:

If you don't connect to the Internet through proxy ( or don't know whether you connect through proxy), select No Proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth your phone. There is show available bluetooth devices, and make sure choose to connect with correct device name.
What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem solving skills and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |