Subject: Tech Support Candidate - Vasimuddin Ansari
From: Vasimuddin Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:47:17 -0500

| | Tech Support Test

Name | Vasimuddin Ansari
E-mail | [email-masked]
Phone Number | (091) 9873357902
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I want to know the error then I have to check that internet is connected or not if yes then I need to know browser name. According to the situation I will guide the customer and I will also suggest to try https://www.ndtv.com/ .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I have to turn bluetooth on.
Touch and hold Bluetooth on button .
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More and then Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

Tip: If you need a passcode and don't have it, try 0000 or 1234 (the most common passcodes).

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | To be good candidate for customer service I have to listen carefully and know the customer need , be polite on call , focus on first call resolution and make sure about customer satisfaction with good opening and closing.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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