Subject: Tech Support Candidate - Bhairav Mishra
From: Bhairav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:41:57 -0500

| | Tech Support Test

Name | Bhairav Mishra
E-mail | [email-masked]
Phone Number | (+91) 7596802487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida sector 74
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | concentrix daksh services pvt ltd | Sr Representative Ops | na | 36000
Previous Employer 1 | CRM Services | Sr Advisor | 24/06/2020 | 26000
Previous Employer 2 | wipro limited | Sr Associate | 04/11/2018 | 17000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-check URL
-check the internet connection
-Check all cables are securely connected
-try a different browser
-note the error message and look for online resources to troubleshoot and possible causes
-eliminate the causes one after the other until we know what the actual problem is
-use the fix for the same

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-make sure the bluetooth device is turned on and discoverable
-turn on BT on phone
-search for available BT connections
-connect to the desired BT device
-Connected

What according to you makes you a good candidate for customer service or technical support job? | i understand SLA, Client Expectations, Customer/User expectations and am good with handling the same, I am honest to my work and am adaptable to the work environment
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |