Subject: Tech Support Candidate - Aditi Chopra
From: Aditi Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 09:40:50 -0500

| | Tech Support Test

Name | Aditi Chopra
E-mail | [email-masked]
Phone Number | (91) 9599701934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
ISP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Finsys | Technical Support Executive | Today | 25000
Previous Employer 1 | Fareportal | Financed Auditor | 23 sep 2020 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i would try to check the browser settings.
If there is any popup for NDTV website &amp; i have Antivirus or Firewall installed , for time being i will disable that.
Moreover i will try to open the same website on other browser like Firefox/Opera.
If still i am unable to open website i will search error details on google.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all Switch on Bluetooth on mobile.Switch on the Bluetooth speaker.Search speaker on mobile
Connect the speaker to mobile thru settings &amp; play music.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener, I am spontaneous with technical resolutions.I make sure that the Customer would go with Happy conversation on call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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