Subject: Tech Support Candidate - Manav Dhiman
From: Manav Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 09:39:07 -0500

| | Tech Support Test

Name | Manav Dhiman
E-mail | [email-masked]
Phone Number | (110096) 8077120913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar, Delhi-96
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio
Software support or gaming support and troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TrustFins | Team leader | | 27k
Previous Employer 1 | Absat technology | Sr. Chat support executive | Jan 2021 | 27k
Previous Employer 2 | Ienergizer | Chat support executive for EA sports | Feb 2017 | 23k

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can perform these steps to resolve the problem
1- 1st Restart My Device
2- Make Sure the Internet Connection Works(Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search)

3- It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

4-We can use another browser or also we can clear all time browser historu

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st on the bluetooth both of devices then search the available Bluetooth devices and connect with your speakers.
What according to you makes you a good candidate for customer service or technical support job? | My positive attitude and friendly nature make me perfect for this job and also I am a good learner and always try to improve my skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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