Subject: Tech Support Candidate - Vindhya wasini kumar mishra Goverdhan mishra
From: Vindhya wasini kumar mishra Goverdhan mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 09:17:25 -0500

| | Tech Support Test

Name | Vindhya wasini kumar mishra Goverdhan mishra
E-mail | [email-masked]
Phone Number | (011) 9650520108
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Team computer pvt. Ltd | Technical support L2 | March 2020 | 23000
Previous Employer 2 | Future soft pvt. Ltd. | Service engineer | March 2019 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try it on other browser (if it will not open)
2. I will check same url on other laptop (if it is working )
3. I will check internet connection properly , proxy settings,firewall and host file in Windows.
4. I will check for ip confliction.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth speaker .
2. Open mobile setting on bluetooth Search for speaker name on mobile device .
3. Connect

What according to you makes you a good candidate for customer service or technical support job? | I am very polite , helping nature and Listener
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |