Subject: Tech Support Candidate - PRASHANT SHANDILYA
From: PRASHANT SHANDILYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 09:11:57 -0500

| | Tech Support Test

Name | PRASHANT SHANDILYA
E-mail | [email-masked]
Phone Number | (+91) 9889263534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check the internet connectivity.
Step 2: Check if the Website is Down for Everybody or Just Me.
Step 3: Restart the system.
Step 4: Restart the internet device such as wi-fi, broadband,etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: On the Bluetooth of your mobile. And also on the speaker.
Step 2: Search or scan device in your mobile.
Step 3: If found then click and pair with speaker , connected successful.

What according to you makes you a good candidate for customer service or technical support job? | Candidate must have good communication skills. Candidate have also good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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