Subject: Tech Support Candidate - Naveen chandra Arya
From: Naveen chandra Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:44:40 -0500

| | Tech Support Test

Name | Naveen chandra Arya
E-mail | [email-masked]
Phone Number | (091) 7701911433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West vinod Nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Josts engineering | Application Engineer | NA | 27500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all  I will check the internet is properly connected or not.

If internet is working properly then I will google search for ndtv and match the url with suggestion.

If www.ndtv.com not appears in first page of google search I will move to the next page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on your speaker

Switch on bluetooth on both the devices

Search for speaker name on mobile search list

Click to connect with speaker

"Bluetooth connected" sound will come After establishment of conection.

What according to you makes you a good candidate for customer service or technical support job? | As an application engineer I am working with customers who belongs to different sectors like automobile, institutions etc. It is very interesting to help customer with our product and I love to help people with my trouble shooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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