Subject: Tech Support Candidate - Prashant Boadh
From: Prashant Boadh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:37:05 -0500

| | Tech Support Test

Name | Prashant Boadh
E-mail | [email-masked]
Phone Number | (91) 70113045860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahadra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech pvt ltd | Sr. Technical Analyst | currently working | 24130
Previous Employer 1 | AGC Ltd | customer support engineer | 11 Dec 2017 | 13150
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. please check your internet connection
2. if its working fine, then remove browser cookies
3. try to open in another web browser, may browser compatibly issue.
3. check your ISP end , may be some blocking issue with your internet on security end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on Bluetooth of speaker and in mobile
2. in mobile , go to Bluetooth setting , search for nearest connection
3 you find the Bluetooth name of speaker, click on it
4. in mobile , you will get paring message click on ok. now your speaker is connected with phone

What according to you makes you a good candidate for customer service or technical support job? | listen carefully about customer issue, and go step by steps to resolve the isseu
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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