Subject: Tech Support Candidate - Aniket Mahlawat
From: Aniket Mahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:25:41 -0500

| | Tech Support Test

Name | Aniket Mahlawat
E-mail | [email-masked]
Phone Number | (91) 7428670689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ecom Express Private Limited | Implementation Engineer | currently working | 20,383
Previous Employer 1 | Srijan spectrum private limited | Implementation Engineer | August | 18,000
Previous Employer 2 | Hemkunt Group | Implementation Engineer | september |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try clearing cookies and cache...we will check if the Api is working fine or not ...we will check if plugins have crashed...we will check if the page isn't redirecting properly.
Troubleshoot extensions, themes and hardware acceleration issues to solve common issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | we will ensure that if the bluetooth is active in our phone , after that we will go on a search device in our mobile then we have to select the particular device.
What according to you makes you a good candidate for customer service or technical support job? | As per my experience i have to be really humble to our customers and l listen to them properly to troubleshoot the exact concern in given time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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