Subject: Tech Support Candidate - Neeraj Singh
From: Neeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 08:11:54 -0500

| | Tech Support Test

Name | Neeraj Singh
E-mail | [email-masked]
Phone Number | (91) 8077842793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ROORKEE
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve | Customer support engineer | 12 june | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connections. If not able to access internet first need to fix it. If internet accessible then i will check website URL.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth must be on in both device then scan bluetooth speaker in phone then  both device should be in paired with each other.

What according to you makes you a good candidate for customer service or technical support job?

Able to resolve technical queries.
Having Good trouble shooting skill.
& having  relevant work experience

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |